Shipping & Returns
Please read these terms before ordering. By placing an order you agree to them.
Where orders ship from
All orders are prepared and shipped from Chiang Mai, Thailand.
Delivery time
Please allow up to 21 days from the date of your order for processing and delivery. Many of our pieces are made to order or sized for you, and international delivery times vary by destination and customs.
Shipping costs & tracking
- Every order ships by tracked and insured international shipping. We'll email you the tracking number once your order has shipped.
- Free shipping on orders over $500 (USD). For smaller orders, the shipping cost is shown at checkout before you pay.
Import duties & taxes
Orders are shipped internationally from Thailand. Any import duties, customs fees or taxes charged by your country are the customer's responsibility. They are not included in our prices or shipping charges.
All sales final: no returns or exchanges
Because many of our pieces are handcrafted, made to order or sized for each customer, all sales are final. We are unable to accept returns or exchanges, including for change of mind or sizing. Please check ring sizes and product details carefully before ordering, and contact us if you have any questions.
Damaged, defective or not as described
If your item arrives damaged or defective, or is not as described, please contact us within 7 days of delivery at hello@auroralightsjewelry.com. Include your order number and clear photos of the item and packaging. Once we have reviewed the issue, we will arrange a repair, a replacement or a refund.
Lost or delayed packages
If your tracking shows no progress or your package appears to be lost, contact us and we'll help you file a claim with the carrier and keep you updated on the outcome.
Questions
Email us at hello@auroralightsjewelry.com and we'll be happy to help.